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Online Banking Update – Outdated browsers/operating systems/devices may need to be updated to continue using Online Banking after February 25, 2019

If you’re using an outdated device, operating system or browser to access Online Banking, it may need to be updated in order to continue using Online Banking after February 25, 2019.

To provide the most secure environment for our Online Banking users and follow established security best practices, we are updating server profiles for Transport Layer Security (TLS) protocols to support TLS 1.2 or higher. TLS is a protocol that provides privacy and data integrity between two communicating applications. In addition, the deprecated 3DES, RSA and 128-bit cipher suites will be disabled. This means that some Online Banking users will need to upgrade their outdated browser, device or operating system to continue using Online Banking.

Systems and Devices Unable to Access Online/Mobile Banking After Feb. 25, 2019:

Mobile Device Operating Systems

  • Android devices version 4.4.4 and below
  • Apple iOS devices using Safari versions 5 and below
  • Windows Phone using Internet Explorer Mobile versions 10 and below

Desktop Operating Systems

  • Windows XP, Windows Vista, Windows 7 with Microsoft Internet Explorer versions 10 or below
  • Apple OS X using Safari Versions 8 or below

Actions Required to Access Online/Mobile Banking After Feb 25, 2019:

  • Microsoft Operating Systems: Windows operating systems using Microsoft Internet Explorer version 10 and below will need to be upgraded to the latest versions
  • Apple Operating Systems: Apple operating systems using Safari Version 8 and below will need to be upgraded to the latest version.
  • Apple and Microsoft Web Browsers: All outdated web browsers will need to be upgraded to the latest version
  • Android Tablets or Phones: Devices running any Android operating system released before December 2014 will need to be replaced or users will need to access Online Banking through another compatible device

If you have any questions about the impacted browsers/devices/operating systems and the actions required, please email

Branch Appointments Now Available

No time to wait in line at a branch? No problem! You can now book an appointment for the following services and avoid the line:

  • New Accounts or Account Changes
  • Loans
  • Notary
  • Wire Transfers
  • Disputes/fraudulent transactions

Choose the branch and time that works best for your schedule. You’ll receive an email confirmation and optional text message reminder.

Click here to book an appointment.

Planning to use your debit or credit card while traveling? Be sure to let us know!

EECU takes extensive measures to help minimize and prevent fraud. If we notice debit or credit card transactions from a location that is outside of your normal spending pattern, we may block your card for your protection. If you know you’ll be traveling and using your card(s), let us know to prevent interruption in card access while you travel. Call us at 1-800-538-3328 and let us know your travel dates, or complete the Traveling Members form in Online Banking (the form is located in the Additional Services menu).

Update Your Contact Information Quickly & Securely in Online Access

Have you moved recently or changed your phone number or email? You can quickly and securely update your contact information in Online Access Home Banking. Simply login, select My Settings > Update Contact Information and enter your new address and contact number(s). Select Update Email Options to change your email address.

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