COVID-19 Update
Protocols and Procedures
We have protocols and procedures in place to quickly identify and, if needed, notify those who came in close contact with the COVID-positive employee, in accordance with contact tracing guidance provided by the CDC. The health, safety and well-being of our employees and our members is of the utmost concern to EECU and we appreciate your understanding and support.
We will continue to follow our established health and safety protocols as well as the guidance provided by federal, state and local health agencies to help reduce the spread of coronavirus.
EECU has served its members and the community through good times and bad since our founding nearly 87 years ago. In times like these, the credit union philosophy of “people helping people” perfectly embodies our mission. We are committed to helping our members through this difficult time. Read below to learn more about how we can help you, what we’re doing in response to coronavirus, and options for accessing your accounts.
Branch Hours & Online/Mobile/ATM Banking
A Message from Our President/CEO – We are Here to Help
What We’re Doing in Response to Coronavirus
Economic Impact Payment Information
Coronavirus Scams - Relief Checks, Robocalls and More
Branch Hours & Online/Mobile/ATM Banking
As we continue to navigate these challenging times, the health and well-being of our employees and our members is our highest priority.
Branch hours
Monday – Thursday
9 a.m. to 5 p.m.
Friday
10 a.m. to 6 p.m.
Schedule a branch appointment at a date and time that is convenient for you. Appointments are available for new accounts, account changes, loans, notary, wire transfers, and other non-teller transactions.
In addition to our branches, we also offer other convenient options for managing your money.
- View transaction history
- Transfer money
- Make loan payments
- Pay bills
- Order checks
- View statements
- Sign up for email and text message account alerts
- Send us a secure email or chat message
- And more!
- View transaction history
- Transfer money
- Deposit Checks (subject to eligibility requirements)
- Pay bills
- Make loan payments
- Sign up for text message account alerts
- Find nearby branches & ATMs
- And more!
- Make deposits and withdrawals
- Check your balance
- Transfer money
- Make loan payments
- And more!
A Message from our President/CEO
Since our founding nearly 87 years ago, serving our members has been – and continues to be – our top priority.
Our doors have remained open during times of great unrest and uncertainty, including wars, Y2K, 9/11, and the Great Recession. Today, we are facing a new challenge that has brought about considerable instability and concern. The coronavirus pandemic is dominating headlines and conversations, and people are understandably anxious.
As you may have heard, school districts in our area and across the country have temporarily closed schools to help prevent a potential spread of the virus. Concerns about the virus have affected businesses large and small and caused volatility in the financial markets. The president has declared a national emergency and the federal government is working on several economic relief packages.
EECU has helped its members through challenging times for decades and we want to assure you that we are here for you now. Our branches are open and we are here to serve you. Alternatives to banking in person include our Member Service Call Center, ATMs, and online/mobile banking. If you are experiencing a financial hardship, whether it’s related to coronavirus or another situation, please let us know. Our financial assistance package includes temporarily skipping loan payments, emergency loans, and increasing limits on credit cards. We also offer financial counseling resources to help you make decisions that are right for you at this time.
We will continue to follow the guidance recommended by the Centers for Disease Control and Prevention (CDC) and other federal, state and local agencies to help ensure the health and safety of our employees and members. For up-to-date information about coronavirus, we recommend visiting trusted sources, such as the CDC and the World Health Organization.
Thank you for your loyal membership and trust in EECU.
What We’re Doing in Response to the Coronavirus
There is a lot in the news lately about coronavirus. We care about the health and safety of our members and employees and we are following the guidance provided by the Centers for Disease Control and Prevention (CDC) and other federal, state and local agencies to help reduce the risk of the virus spreading. To help ease any concerns you may have, we want you to know the steps we are taking to help protect you, and the steps you can take to protect yourself and those you care about.
What We’re Doing
- Following federal, state and local agency guidance.
- Requiring employees and members to wear a mask in our branches/offices
- Effective March 14, 2022, employees are no longer required to wear masks but may continue to do so if they choose.
- Encouraging use of online/mobile banking, ATMs, and our Member Service Call Center instead of visiting a branch.
- Communicating regularly with our employees and sharing best practices for helping prevent the spread of coronavirus.
- Installed plexiglass barriers inside all branches.
- Providing employees with wipes and sanitizers to disinfect workstations and hands throughout the day.
- Distributing gloves to employees with the option to wear them in the performance of their work duties.
- Implementing social distancing practices, such as keeping six feet of space between members waiting in line inside our branches and at the ATM and limiting the number of members inside the branch at any one time.
- Increasing the cleaning of our ATMs and recommending members sanitize their hands before and after using ATMs.
- Providing sanitizing stands at all EECU locations, as we have for many years.
- Enhancing our professional cleaning processes.
- Reviewing our contingency plans and making prudent choices to help ensure continued and uninterrupted service to our members.
What We Can All Do
- Avoid close contact with people who are sick; avoid touching your eyes, nose and mouth.
- Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizer with at least 60% alcohol if soap and water aren’t available.
- Stay home when you are sick, except to get medical care.
- Clean and disinfect frequently touched objects and surfaces.
- Check the CDC website, cdc.gov/coronavirus, for up-to-date information.
As a reminder, our electronic services are a convenient and secure way to access your account. Use Online and Mobile Banking to pay bills, transfer funds, make loan payments, and more. Mobile deposit is also available through our mobile app. For your convenience, EECU is part of the CO-OP ATM network, which gives you access to more than 30,000 surcharge-free ATMs nationwide. And, our Member Service Center is here to serve you by phone Monday – Friday, 7 a.m. to 7 p.m., and Saturdays, 9 a.m. to 1 p.m.
EECU is committed to the well-being of its employees, members, and the community. We will continue to review updates provided by the CDC and other agencies, implement best practices, and devote internal resources to aid in our preparation efforts.
Thank you for banking with EECU and for the trust you have placed in us to serve your financial needs.
Economic Impact Payment Information
American Rescue Plan Economic Impact Payment
Updated March 15, 2021
A third government stimulus payment was recently approved and the IRS has begun sending payments to qualifying individuals. For more information about the stimulus payment or to check the status of your payment using the Get My Payment tool, please visit the IRS website.
As with the previous economic impact payments, there is no action required by eligible individuals to receive this payment. “The IRS reminds taxpayers that the payments are automatic, and they should not contact their financial institution or the IRS with payment timing questions.”
We encourage you to set up deposit alerts in online/mobile banking to receive a notification when a deposit posts to your account.
- Mobile App: Click Settings > Push Notifications. Enable the Large Deposit notification and tap to enter the dollar amount.
- Online Banking: Select the Additional Services menu > Text & Email Alerts. Enable the Large Deposit notification and enter a dollar amount.
At EECU, if accounts are overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring that you have access to your stimulus funds and other government-issued COVID-19 relief payments. Executive Order N-57-20 states that this stimulus payment is not exempt from any attachment, levy, execution or garnishment related to an action for, or judgment awarding, child support, spousal support, or family support, or any criminal restitution payable to victims. Please contact us if you have questions or need further information on how we can help you. EECU continues to be here for you during these unprecedented times.
The IRS urges taxpayers to be on the lookout for scam artists trying to use the Economic Impact Payments as cover for schemes to steal personal information and money. Remember, the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information – even related to the Economic Impact Payments. Also, watch out for emails with attachments or links claiming to have special information about Economic Impact Payments or refunds. Source: IRS
Coronavirus Scams
Coronavirus scams are on the rise. Learn how you can protect yourself from check relief scams, robocalls, fake texts and emails, malware, fraudulent donation requests, and more by visiting the Federal Trade Commission website. For up-to-date information about economic impact stimulus checks, visit the IRS website and select the Economic Impact Payment link.
Be very cautious of texts, emails and phone calls requesting your personal information, such as your debit or credit card number, Social Security number, passwords, account number and other personal information. EECU will never call, email or text you and ask for this information.
