GET STARTED
FREQUENTLY ASKED QUESTIONS
TERMS AND CONDITIONS
Introducing Card Control, a new service available in online and mobile banking that gives you control over how and when your EECU ATM, debit and credit cards are used.
With this self-service functionality, you’ll be able to:
- Temporarily turn a card on or off - peace of mind if you have misplaced your card
- Set alerts to be notified when your card is used - a great fraud detection tool
- Set spending alerts and limits - to help you reach your budgeting goals
- Restrict types of purchases (e.g. at restaurants, gas stations, online) or amount (e.g. over $100) – manage where and how your card is used
Card Control is easy to use and the changes you make are effective immediately, giving you greater control over how and when the card is used and offering another layer of protection against fraudulent transactions and misuse of your card.
Get started with Card Control today!
Online Banking
- Login to online banking
- Select the Additional Services menu > Card Control
- Review and agree to the Terms and Conditions
- The main Card Control screen displays available cards and the last four card digits
- From this screen you can turn the card ON/OFF, set declines and alerts, and alert delivery options; you can also change the card nickname by selecting the edit icon next to the card name.
Mobile Banking
- Login to the mobile banking app (if you don’t have mobile banking, download our app from the Apple App Store or Google Play)
- Tap the More menu, then Card Control
- Review and agree to the Terms and Conditions
- The Card Control screen displays available cards and the last four card digits
- From this screen you can turn the card ON/OFF, set declines and alerts, and alert delivery options; you can also change the card nickname by selecting the edit icon next to the card name.
Frequently Asked Questions
How do I get started with Card Control?
Login to Online or Mobile Banking. In Online Banking, select Additional Services > Card Control. In Mobile Banking, tap More > Card Control. Review and agree to the Terms and Conditions. Now you're ready to customize your preferences!
Is there a fee to use Card Control?
No, this is a free service, however, message and data rates may apply.
Why don’t I see my card in Card Control?
It may take one business day for a card that is recently issued or activated to display in Card Control. If you recently enrolled in online or mobile banking, you will see your card in Card Control one business day after enrollment.
What happens when I turn my Debit/Credit card off?
When you change the status of your card from Active/ON to Inactive/OFF, one-time transactions using your card or card number will be declined. Recurring transactions will still process when your card is set to Inactive/OFF as will any previously authorized transactions that have not yet posted to your account. A new card will not be ordered when the card status is set to Inactive/OFF.
Why would I use Card Control to turn my card off?
In the event that you misplace your card but you know it’s not lost or stolen, you can turn the card off in Card Control and turn it back on when you find the card. If you think there is fraud on your card account, you can temporarily block the card from use and contact us to investigate.
How quickly do Card Control changes take effect?
The changes are made in real-time, so if you turn your card ON or OFF, or make other changes, they are effective immediately.
Do joint accountholders have access to Card Control?
Yes, all accountholders will be able to use Card Controls in online and mobile banking. Each accountholder has the ability to turn the card(s) on or off, set alerts and declines, set spend limits, etc.
If I have a credit card with a joint accountholder (same card number), will the Card Control preferences apply to both cards?
Yes, any settings (alerts, blocks, limits, etc.) enabled in Card Control will apply to both cards.
How do I change my alert preferences?
On the main Card Control screen, select Set Declines and Alerts. In the Send Alerts for drop-down, you can choose All Transactions (receive alerts for all card transactions), Preferred Transactions (receive alerts for individual settings you have enabled for merchant, location, or transaction type, or spend limit), or Blocked Transactions (receive alerts for transaction types you have set to block).
How do I activate alerts on my phone or email?
Phone number and email address are pulled from the Text & E-Mail Alerts setup in Online Banking. Login at myEECU.org, select Additional Services > Text & E-Mail Alerts to add/edit information. Then, to receive Push Notifications on your phone the setting must also be enabled in the mobile banking app via More > Settings; after you have enabled the setting, return to Card Control and select Alert Delivery Options for the card and toggle Push Notifications ON/OFF. If push notifications are turned on and you are not receiving alerts, toggle this setting off and back on.
*Message and Data rates may apply
Can I set a spend limit for my card?
To set a spend limit, select the card from the main Card Control screen, then select Set Declines and Alerts. Select Spend Limits and toggle the Decline to ON and enter a dollar amount. Click Save to save your settings. Transactions above the amount you enter will be declined.
How do I change my decline and alert settings?
On the main Card Control screen, select Set Declines and Alerts for the desired card. Select the alert type (merchant, transaction, location, spend limits) and toggle the individual category settings ON/OFF.
Can I turn off alerts when I don’t want to be disturbed?
Yes, you can enable the Do Not Disturb feature by selecting Alert Delivery Options for the card and toggling Do Not Disturb ON, which will delay the delivery of card alerts for a designated time period. The default hours are 11 p.m. to 6 a.m. and can be customized based on your preference. Alerts generated during the Do Not Disturb period will be delayed until the end time expires.
Can I use Card Control to let you know when I’m traveling?
No, travel notifications cannot be submitted via Card Control at this time. Please complete the Traveling Members form in Online/Mobile banking or call us at 1-800-538-3328 before you travel so your Debit/Credit Card activity is not flagged as fraud.
How do I report my card lost or stolen?
Please call us at 1-800-538-3328 during business hours to report your card lost or stolen. Visit our Contact Us page for details about reporting cards lost/stolen after hours or outside of the U.S.
