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Account Security

Keeping your personal information secure is one of EECU’s highest priorities. We have strong privacy policies and safeguards in place to protect your personal information from unauthorized access and use. 

Safety Tips

We encourage you to read through the information on this page to learn the steps you can take to help protect you and your accounts from fraud and identity theft. If you're a member of EECU and you feel that you have been a victim of identity theft, please contact us immediately. We can help you.

  • Have your card ready before approaching the ATM. Memorize your PIN; never write it on the back of the card.
  • Be extra cautious at night. Bring a friend whenever possible and always choose well-lighted ATMs.
  • Scan your surrounding area for suspicious activity. If for any reason you aren’t comfortable, report unusual activity as soon as possible and use another ATM.
  • Notify police immediately of any criminal activity you observe at ATMs.
  • Inspect the ATM card reader slot and the keypad to ensure both are securely in place. Look over the entire ATM for parts that don’t match in styling, color or material. If you suspect the ATM may have been tampered with, notify the credit union as soon as possible and use another ATM.
  • Conceal the number pad with your body when entering your PIN so others cannot see your code.
  • Take your ATM card and transaction receipt or select no receipt, email receipt or text receipt.
  • Never count cash at the machine or in public. Wait until you are in another secure place.
  • Do not lower your window if someone approaches you while in your vehicle. Keep doors locked and windows rolled up.
  • If you are followed after leaving an ATM, go to a heavily populated, well-lighted area and call the police.
  • If you are involved in a confrontation with an assailant who demands your money, COMPLY.
  • Do not provide information about your account or PIN to strangers, not even the credit union.
  • If you lose your card, your PIN is compromised, or you discover suspicious transactions on your account, notify the credit union immediately.
  • Pick up your incoming mail every day – do not leave it overnight. Or, consider using a P.O. Box.
  • Take outgoing mail to the post office or place it in a collection box close to the indicated pickup time.
  • Ask the post office to hold your mail if you are going on vacation so that it is not delivered while you are away.
  • Sign up for USPS Informed Mail Delivery, a free service that shows you preview images of incoming mail.
  • Shred all offers of credit that you receive in the mail and do not plan to use. Never dispose of these items in the trash without first shredding them.
  • Enroll in paperless bills for bank statements, credit card bills, utility bills, etc.
  • Make a list of all bills and statements you receive and the dates you normally receive them. If you're expecting a bill and you do not receive it, contact the issuer right away.
  • Never give private information, such as Social Security number, account or credit card numbers, passwords, etc. over the phone unless you initiated the call.
  • A credit union employee will not call you and ask you to provide sensitive account information. You may receive a call from someone claiming to be a credit union employee, and they may ask for your account information (such as your credit card number, account number, etc.). In some cases, the caller has already obtained one identifying piece of information (such as your Social Security number) and will use this to persuade you that the call is legitimate and that you need to provide additional account information. Do not provide the caller with any sensitive or personal information. Remember - the credit union will not call you and ask for this information.
  • Don't agree to any offer or prize where you have to pay a registration or shipping fee, or send money, to claim the "prize."
  • Check out charities before you give. Ask for written information before you make a donation.
  • Don't be pressured to make an immediate decision.
  • Never write your password/PIN down where someone can find it.
  • Do not send your password or any other personally identifying information via email (e.g., Social Security number, account number, etc.).
  • Avoid easy-to-guess passwords/PINs - like birthdays, anniversaries, phone numbers, names, etc. Use a combination of letters, numbers and symbols for passwords.
  • Keep your password/PIN private.
  • Don’t write your debit or credit card PIN down where someone can find it.
  • Shield the keypad when you enter your PIN.
  • When purchasing online, make sure you are on a trusted website before entering your card number.
  • Enable transaction alerts to monitor card activity.
  • Enroll in Card Control in Online Access Home Banking or the Mobile App and turn your card off if it’s misplaced, set up activity alerts, and more.
  • Never provide your card number or PIN in response to an unsolicited text, email or phone call.
  • Inspect card readers for skimming devices, which can illegally collect your personal and account information from the magnetic stripe of a credit, debit or ATM card. The FBI offers tips to help you stay safe from card skimming.
  • Monitor your accounts regularly for unauthorized transactions.
  • Shred statements and other documents with your card information.
  • Check your credit report annually at annualcreditreport.com. Report errors and discrepancies to your financial institution and credit reporting agencies. Visit our How To Report Fraud page for more information. 
EECU offers Voice Verification, which makes identifying yourself when you call our Member Service Center much faster and easier. Instead of answering several security questions to gain access to your account information, with your permission we can easily and securely identify you by the sound of your voice. Voice Verification is secure and the setup is quick and easy. 
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What Members Say About Us

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I had a great experience today with excellent, professional and friendly service … the minute I walked in the door I was greeted and attended to. I’m proud to be a member of EECU!!
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I’m so glad that whenever I go into EECU I get such wonderful customer care!!!!
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EECU shows its excellence in providing customer service and expertise in explaining the complex world of online banking.
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EECU is hands down the best credit union around! Thank you EECU for your hard work and dedicated service you provide your members!! We appreciate you!!
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