Keep your information safe
Online and mobile banking are part of daily life. Click on one of the links below to learn more about securing your devices, cyber-security, phishing and internet fraud, and more.
OnGuardOnline.gov provides tips from the federal government and technology industry to help you be on guard against Internet fraud and protect your personal information.
- Install mobile applications from trusted sources, and review the application vendor prior to download.
- Do not download software or applications from third-party application platforms or untrusted Web sites.
- Review application permissions during installation; ensure permissions requested are appropriate for the type of application being downloaded.
- Install and regularly update the Android operating system.
- Do not use jailbroken Android devices, as such devices will not receive automatic updates.
- Install and regularly update anti-virus or anti-malware software on Android devices.
- Do not open or click on hyperlinks in SMS, MMS, or e-mail messages from unknown or suspicious sources.
- Do not open attachments included in unsolicited e-mails.
- Consider downloading an ad blocker to enable the device’s browser to block advertisements and pop-ups.
- Use only secured wireless connections to access the Internet, taking extreme caution when accessing public Wi-Fi connections.
The information below will assist you in protecting yourself against fraud and identity theft. If you're a member of EECU and you feel that you have been a victim of identity theft, please contact us immediately. We can help you.
- Have your card ready before approaching the ATM. Memorize your PIN, never write it on the back of the card.
- Be extra cautious at night. Bring a friend whenever possible and always choose well-lit ATMs.
- Scan your surrounding area for suspicious activity. If for any reason you aren’t comfortable, report unusual activity as soon as possible and use another ATM location.
- Conceal the number pad with your body when entering your PIN so others cannot see your code.
- Take your transaction receipt.
- Do not provide information about your account or PIN to strangers, not even the credit union.
- Do not allow strangers to assist you while using an ATM.
- If you lose your card, your PIN is compromised, or you discover suspicious transactions on your monthly statement, notify the credit union immediately.
- Never count cash at the machine or in public. Wait until you are in your car or another secure place.
- If you are involved in a confrontation with an assailant who demands your money, COMPLY.
Mail Safety Tips
- If you do not have a mailbox with a lock, be sure to pick up your incoming mail every day. Or, consider using a P.O. Box.
- Take outgoing mail to the Post Office.
- Shred all offers of credit that you receive in the mail and do not plan to use. Never dispose of these items in the trash without first shredding them.
- Make a list of all bills and statements you receive and the dates you normally receive them. If you're expecting a bill and you do not receive it, contact the issuer right away.
Telephone Safety Tips
- Never give private information, such as social security number, account or credit card numbers, passwords, etc. over the phone unless you initiated the call.
- A credit union employee will not call you and ask you to provide sensitive account information. You may receive a call from someone claiming to be a credit union employee, and they may ask for your account information (such as your credit card number, account number, etc.). In some cases, the caller has already obtained one identifying piece of information (such as your Social Security Number) and will use this to persuade you that the call is legitimate and that you need to provide additional account information. Do not provide the caller with any sensitive or personal information. Remember - the credit union will not call you and ask for this information.
- Don't agree to any offer or prize where you have to pay a registration or shipping fee, or send money, to claim the "prize."
- Check out charities before you give. Ask for written information before you make a donation.
- Don't be pressured to make an immediate decision.
Password Safety Tips
- Never write your password/PIN down where someone can find it.
- Do not send your password or any other personally identifying information (i.e. social security number, account number, etc.) via e-mail.
- Avoid easy-to-guess passwords/PINs - like birthdays, anniversaries, phone numbers, names, etc. Use a combination of letters, numbers and symbols for passwords.
- Keep your password/PIN private.
Card Safety Tips
Security experts have reported an increase in card skimming, which is the illegal collection of your personal and account information from the magnetic stripe of a credit, debit or ATM card. Read our Financial Fraud Update – Card Skimming brochure to learn more about card skimming and what you can do to help prevent it from happening to you.
Identity theft occurs when someone uses your personal information to obtain access to your existing accounts, or open new accounts or credit lines in your name. Thieves may gain access to your personal information in a number of ways:
- Personal information stolen from your purse or wallet
- Home break in
- Automobile theft
- Dumpster diving (stealing trash with personal information from a residential or business trash receptacle)
- Personal information on your imprinted checks
- Medical or school records that are accessed by an untrustworthy employee
- Information you provide to a fraudulent telemarketer
- Information you supply over the Internet
Review our Anytime Advisor Identity Theft Coach to learn more about how to protect yourself.
Review the FTC Consumer Information related to Identity Theft
Phone, text and email scams
A few of our members have reported receiving phone calls from people who claim to be with EECU. The callers offer to lower your credit card rate or balance. This is a SCAM to obtain credit card information; DO NOT RESPOND. Be very cautious of phone calls, texts and emails requesting your card number or other personal information, and be sure to contact us if you fall victim to one of these types of scams.Internet scams
It is important to understand how to recognize internet scams. Internet crime schemes steal millions of dollars each year from unsuspecting victims. The Internet Crime Complaint Center is a great resource of information regarding Internet Crime. It has been established through a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).
Read their page on Internet Crime Prevention Tips at https://www.ic3.gov/preventiontips.aspx. The best way to protect yourself from fraudsters is to be educated about their tactics.
Secret Shopper Scam
Recently, a group of fraudsters have created counterfeit EECU checks and are sending them to unsuspecting consumers. These checks are fake. If you receive one of these checks, do not cash it or deposit it. A sample of the check is shown below.