Keep your information safe

SCAM ALERT

A few of our members have reported receiving phone calls from people who claim to be with EECU. The callers offer to lower your credit card rate or balance. This is a SCAM to obtain credit card information; DO NOT RESPOND. Be very cautious of phone calls, texts and emails requesting your card number or other personal information, and be sure to contact us if you fall victim to one of these types of scams.

Common Fraud Schemes

These are the most common scams that the FBI encounters, as well as tips to help prevent you from being victimized. Common Fraud Schemes

Online safety

Online banking and remote access to financial accounts is part of daily life now. Learn more about properly security each device in our Internet Devices & Safe Online Banking brochure.

Our increasingly internet-connected future will mean better banking ... and added security responsibilities for all of us.  Read our Online Banking & The Internet of Things brochure to learn how you can protect yourself

Cyber criminals are getting more creative. Read our Identity Theft Today guide for tips and resources to help you stay safe.

Learn how to protect yourself from phishing and internet fraud by reading our Don't Get Phished guide.

Cyber-attcks against the U.S. financial system are very much in the news lately, with attacks coming sometimes several times a week. These cyber-attacks are the focus of concern for both government and industry, as experts seek ways to identify the perpetrators and stop the attacks. As a credit union member, it is important for you to know the facts about these events, so you can interpret the news and decide for yourself how these attacks might affect you and your finances. Read our Cyber-Attacks Pamphlet to learn more.

Monitoring your account through Online Banking is a great way to detect fraudulent transactions early. Read our Online Banking Data Security brochure to find out how you can protect yourself while transacting online.

OnGuardOnline.gov provides tips from the federal government and technology industry to help you be on guard against Internet fraud and protect your personal information.

Mobile security

  • Install mobile applications from trusted sources, and review the application vendor prior to download.
  • Do not download software or applications from third-party application platforms or untrusted Web sites.
  • Review application permissions during installation; ensure permissions requested are appropriate for the type of application being downloaded.

     

  • Install and regularly update the Android operating system.
  • Do not use jailbroken Android devices, as such devices will not receive automatic updates.
  • Install and regularly update anti-virus or anti-malware software on Android devices.
  • Do not open or click on hyperlinks in SMS, MMS, or e-mail messages from unknown or suspicious sources.
  • Do not open attachments included in unsolicited e-mails.
  • Consider downloading an ad blocker to enable the device’s browser to block advertisements and pop-ups.
  • Use only secured wireless connections to access the Internet, taking extreme caution when accessing public Wi-Fi connections.

Account security

The information below will assist you in protecting yourself against fraud and identity theft. If you're a member of EECU and you feel that you have been a victim of identity theft, please contact us immediately. We can help you.

ATM Safety Tips

  • Have your card ready before approaching the ATM. Memorize your PIN, never write it on the back of the card.
  • Be extra cautious at night. Bring a friend whenever possible and always choose well-lit ATMs.
  • Scan your surrounding area for suspicious activity. If for any reason you aren’t comfortable, report unusual activity as soon as possible and use another ATM location.
  • Conceal the number pad with your body when entering your PIN so others cannot see your code.
  • Take your transaction receipt.
  • Do not provide information about your account or PIN to strangers, not even the credit union.
  • Do not allow strangers to assist you while using an ATM.
  • If you lose your card, your PIN is compromised, or you discover suspicious transactions on your monthly statement, notify the credit union immediately.
  • Never count cash at the machine or in public. Wait until you are in your car or another secure place.
  • If you are involved in a confrontation with an assailant who demands your money, COMPLY.

Mail

  • If you do not have a mailbox with a lock, be sure to pick up your incoming mail every day. Or, consider using a P.O. Box.
  • Take outgoing mail to the Post Office.
  • Shred all offers of credit that you receive in the mail and do not plan to use. Never dispose of these items in the trash without first shredding them.
  • Make a list of all bills and statements you receive and the dates you normally receive them. If you're expecting a bill and you do not receive it, contact the issuer right away.

Telephone

  • Never give private information, such as social security number, account or credit card numbers, passwords, etc. over the phone unless you initiated the call.
  • A credit union employee will not call you and ask you to provide sensitive account information. You may receive a call from someone claiming to be a credit union employee, and they may ask for your account information (such as your credit card number, account number, etc.). In some cases, the caller has already obtained one identifying piece of information (such as your Social Security Number) and will use this to persuade you that the call is legitimate and that you need to provide additional account information. Do not provide the caller with any sensitive or personal information. Remember - the credit union will not call you and ask for this information.
  • Don't agree to any offer or prize where you have to pay a registration or shipping fee, or send money, to claim the "prize."
  • Check out charities before you give. Ask for written information before you make a donation.
  • Don't be pressured to make an immediate decision.

Passwords

  • Never write your password/PIN down where someone can find it.
  • Do not send your password or any other personally identifying information (i.e. social security number, account number, etc.) via e-mail.
  • Avoid easy-to-guess passwords/PINs - like birthdays, anniversaries, phone numbers, names, etc. Use a combination of letters, numbers and symbols for passwords.
  • Keep your password/PIN private.

Identity Theft

Identity theft occurs when someone uses your personal information to obtain access to your existing accounts, or open new accounts or credit lines in your name. Thieves may gain access to your personal information in a number of ways:

  • Personal information stolen from your purse or wallet
  • Home break in
  • Automobile theft
  • Dumpster diving (stealing trash with personal information from a residential or business trash receptacle)
  • Personal information on your imprinted checks
  • Medical or school records that are accessed by an untrustworthy employee
  • Information you provide to a fraudulent telemarketer
  • Information you supply over the Internet
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Review our Anytime Advisor Identity Theft Coach to learn more about how to protect yourself.

Review the FTC Consumer Information related to Identity Theft