News and Events

Beware of text and phone message scams

Recently, members and non-members have received phone calls and/or text messages from scammers claiming to be from EECU. These calls and texts request that you contact the number provided to resolve a situation with your account or learn how your can lower the interest rate on your Visa, for example. These are phishing scams designed to steal your personal information, such as card number and PIN.

If you receive a call or text like this, do not respond. Please report it to EECU and provide us with the phone number that called or texted you. If you responded, please call us right away at 1-800-538-3328.

Remember, EECU will not send text messages or emails asking for personal information like your card number or PIN, login credentials (like User ID or password), or other authentication information.

We Want to Hear From You

EECU values your input. We’re working with an independent research company to survey our members about their relationship with EECU. The responses you provide are completely confidential and will be used to help us learn what we are doing well and where we need to improve.

Click here to start the survey

New Graphics & Account Menus at EECU ATMs

During February and March, the screens at all EECU ATMs will be updated with new graphics and new account menu options. We plan to update one or two ATMs each day between February 15 and March 31.

You’ll notice some changes to the screens when you make a withdrawal, transfer or deposit. Click on the Help Guides below to see an overview of the new screens and account menus.

EECU ATM Transfer Guide

EECU ATM Deposit Guide

EECU ATM Withdrawal Guide

Planning to use your debit or credit card while traveling? Be sure to let us know!

EECU takes extensive measures to help minimize and prevent fraud. If we notice debit or credit card transactions from a location that is outside of your normal spending pattern, we may block your card for your protection. If you know you’ll be traveling and using your card(s), let us know to prevent interruption in card access while you travel. Call us at 1-800-538-3328 and let us know your travel dates, or complete the Traveling Members form in Online Banking (the form is located in the Additional Services menu).

Change Your Contact Information Quickly & Securely in Online Access

Have you moved recently or changed your phone number or email? You can quickly and securely update your contact information in Online Access Home Banking. Simply login, select My Settings > Update Contact Information and enter your new address and contact number(s). Select Update Email Options to change your email address.